Technology

MedComm is a state-of-the-art Communications Center which incorporates the latest technology to assist our communicators in providing the most efficient overall service while strongly focusing on safety.

Mapping Technology

A Communicator uses the Flight Vector map to stay situationally aware.

MedComm is equipped with the latest in Radio Over Internet Protocol (ROIP) technology. We utilize a combination of sophisticated routers, 800 Mhz Motorola/Ericsson radios, and VHF/UHF modules which provide us with multi-state communications capability. Service requests are entered and tracked utilizing computer aided dispatching software called Flight Vector. Flight Vector is MedComm’s CAD of choice; we work closely with Flight Vector’s development team to keep our CAD up to date with the latest features. Flight Vector also gives us the ability to interface directly with 13 third-party providers of GPS/Automatic Vehicle Locating systems. AVL systems allow us to consistently track all assets dispatched in our communications center, assist in ensuring their safety, and provide live ETAs to requesting agencies.

Our telephone switch provides us with a dedicated 15-line communication system supplemented by cellular and satellite phone services as well as alphanumeric text paging. For Quality Assurance and immediate recall all of our verbal communications via two-way radio or telephone are recorded. Live geocoding services provided through Flight Vector are supplemented by extensive offline mapping software. Additionally MedComm staff has access to multiple sources of weather radar, weather reporting stations, and traffic data. All systems are supported by uninterruptible power supplies and the Center is equipped with a back-up generator for emergency power during extended power outages.

Operational Control Agent

Complete Flight keeps the Communicator in touch with the Operational Control Center.

NON-EMERGENCY: (614) 734-8200

CONTACT US

info@medflight.com
Business: (877) 633-3598

2865 W. Dublin Granville Road
Columbus, Ohio 43235

Helicopter Aviation services are contracted to all programs through Metro Aviation, Inc. Operational control for aircraft and all flights is exercised solely by Metro Aviation.

ABOUT US

MedComm is a not-for-profit, CAMTS accredited communications center based in Columbus, Ohio that provides emergency dispatching services to pre-hospital and hospital-based critical care agencies operating across nine contiguous states.

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