Best-in-Class Dispatching

MedComm's Brookside Office

The key to a successful patient transfer be it from bedside-to-bedside or from the scene of an accident is to have the best possible communication process and training between us and the 911 Centers, Health Systems, and crews in the field that we serve on a daily basis. At MedComm we incorporate this philosophy into everything we do, from our daily operations to the personal and team standards our communications personnel hold themselves to.

Customer Service Oriented
Customer Service Oriented

We are proud to offer our valued customers a full service commitment to assist with your patient transport needs. We operate with a “One Call Does It All” approach. No matter what, we will assist your customers in finding transportation for their patient, whether it is providing resource options from within MedComm or by making alternate arrangements with programs of your choosing. We value and are proud of our close working relationships with E911 Law, Fire and EMS Dispatch Centers, and hospital transfer centers across our nine state service area.

A Leader in Experience
The Difference is Experience

Our Communications Specialists are vetted to have numerous years of prior experience in public safety dispatch, critical care flight and ground dispatch, and healthcare. Upon hire they must complete an extensive three month training program and are required to successfully obtain the Certified Flight Communicator (CFC) certification provided by the International Association of Medical Transport Communications Specialists (IAMTCS).

Our Promise

Our team’s goal is to facilitate patient transport for you in an efficient, rapid, and—most importantly—safe manner. To enhance the services and decrease the response times of our clients we ofer a team of experienced professionals who are on hand 24-hours a day. More importantly, many of these highly trained people come with a background as public safety communicators, firefighters, EMS, and hospital professionals that bring together decades of patient care experience. Their professional attitude and desire to assist you and your customers is second to none. Within moments our team can identify your closest available asset to your service request and dispatch them before we’ve completed the intake process with the caller.

2018 IAMTCS Communicator of the Year

Congratulations to our very own Laura Combs! Laura, one of MedComm's supervisors, was named the 2018 Communicator of the Year by the International Air Medical Transport Communication Specialist. Laura has been part of the MedComm and MedFlight family for over ten years, and words cannot describe how incredibly proud we are of her. She will be honored at this year's Air Medical Transportation Conference in Phoenix, AZ.

Our Customers

NON-EMERGENCY: (614) 734-8200

Business: (877) 633-3598

2865 W. Dublin Granville Road
Columbus, Ohio 43235

Helicopter Aviation services are contracted to all programs through Metro Aviation, Inc. Operational control for aircraft and all flights is exercised solely by Metro Aviation.


MedComm is a not-for-profit, CAMTS accredited communications center based in Columbus, Ohio that provides emergency dispatching services to pre-hospital and hospital-based critical care agencies operating across nine contiguous states.



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